How We Work
We are powered by Quality Assurance Work Processes - We are Guided by Quality Assurance Institute, QAI.
1. Business Initiation and Development Process - Business Development Group, BDG
Businesses are projects that the organization can engage in for profit or for charity and it begins with:
a. Idea Generation
b. Research on the idea – Gather information
c. Weigh and analyse the information validity and its bearing on the idea.
d. Forecast on the idea’s profitability
e. Project’s ROI; whether short term or long term venture.
f. Based on findings, design a business plan
g. Draft proposals
h. Write letters to go to the various offices identified.
i. Subject the plan to test- obtain views, internal or external & schedule jobs
j. Decide on plans: accept or reject. (Decision Making)
k. Transfer responsibilities (BIM) were accepted or modify as advised,
l. Monitor and Control to ensure strict compliance to set objectives, to avoid distortion, deviation, distractions, rework, etc.
m. Celebrate Product
n. Deliver to market and observe trends.
o. The market trend observed further brings to light ideas capable of being transformed into products/services.
2. Technical Support Group, TSG
In Programos Software Group all activities including procedure for obtaining customer requirements have been designed to be after a set of standard procedures. For effective customer service all year round the following process cycles have been designed online to cater for speedy customer helpdesk management system.
By this technology a customer can achieve the following:
Businesses are projects that the organization can engage in for profit or for charity and it begins with:
a. Idea Generation
b. Research on the idea – Gather information
c. Weigh and analyse the information validity and its bearing on the idea.
d. Forecast on the idea’s profitability
e. Project’s ROI; whether short term or long term venture.
f. Based on findings, design a business plan
g. Draft proposals
h. Write letters to go to the various offices identified.
i. Subject the plan to test- obtain views, internal or external & schedule jobs
j. Decide on plans: accept or reject. (Decision Making)
k. Transfer responsibilities (BIM) were accepted or modify as advised,
l. Monitor and Control to ensure strict compliance to set objectives, to avoid distortion, deviation, distractions, rework, etc.
m. Celebrate Product
n. Deliver to market and observe trends.
o. The market trend observed further brings to light ideas capable of being transformed into products/services.
2. Technical Support Group, TSG
In Programos Software Group all activities including procedure for obtaining customer requirements have been designed to be after a set of standard procedures. For effective customer service all year round the following process cycles have been designed online to cater for speedy customer helpdesk management system.
- CUSTOMER sends a REQUEST to us
- WE instantly achnowledge REQUEST receipt via the helpdesk system
- WE ACCEPT and allocate a Job Identification Number to REQUEST (or REJECT REQUEST in the instant of ambiguities that make understanding or realistic deadline for completion impossible)
- All accepted REQUESTs are estimated and communicated by our Software Development and Implementation Group (SDG) and the Technical Support Group (TSG)
- REQUEST now assumes a "WORK-IN-PROGRESS" status
- REQUEST is tested internally after REQUEST work completion by the Technical Support Group (TSG)
- REQUEST result is IMPLEMENTED for the CUSTOMER
- REQUEST is closed after customer confirms the User Acceptance Test (UAT) of Job Identification Number
By this technology a customer can achieve the following:
- Keep track of all problem logs for future reference
- Keep track of all solutions proferred to earlier resolved problems for future reference
- Know when work request completions are over due online
- Monitor our "WORK-IN-PROGRESS" and completion status online
- Access to a knowledgebase
- Inter-customer forum
- 24/7 online service
- Zero communication cost via our online customer portal
- Service-Level-Agreement-based service relationship only
- Online payment confirmations
NOTE: We only service customers with service level agreements please
