... at Programos Software Group

Our business direction is based on four key principles


1. Customer Focus.
We are committed throughout our organisation to delivering excellence of service. As a service business we achieve this through training, leadership, a thorough understanding of our customer needs and the development of our partnership with them.

2. People and Teamwork
Our employees are our most important assets, we stand or fall on their performance. We seek to attract staff with integrity and the capability to meet all our clients needs. The role of the security industry is becoming increasingly demanding, yet too many companies provide a service based on guards wages which are too low to attract the calibre of personnel required. Programos Software Group is unwilling to compromise its standards in this way and is committed to establishing realistic wages at all levels. We encourage our guards to develop personal pride in their role, and deliberately keep our Portfolio Managers business base to manageable proportions in the interest of maintaining close contact with our clients, guards and management.

3. Management Involvement
It is Programos Software Group policy that a Portfolio Manager will take full on-going responsibility for the smooth running of all assignments which he has negotiated. He will arrange regular client liaison meetings, usually on a monthly basis, and will available at all times to answer any queries that may arise.

4. Change and Innovation
Security needs never stand still. We aim to foster a climate of receptiveness to change amongst our staff encouraging initiative and developing their trust through involvement. This is additionally reflected in our management of accounts. We regard the assignment instructions as a dynamic part of the contract, we subject them to review and update them as the contract develops and demands change. In addition to its recognised use, contracts are used as a constant reference at all management meetings.

QUALITY POLICY STATEMENT Programos Software Group is committed to providing software products and services that are customer focused in order to satisfy their stated, implied and future needs and exceed their expectations. To accomplish this, we employ competent and adept professionals who work in line with customer, regulatory and statutory requirements at all times. We are dedicated to continual improvement of our Software Solutions to ensure consistent customer satisfaction.

OBJECTIVES
To fulfil the following objectives:

a) Client Satisfaction
We must identify the client needs we intend to satisfy, set clear targets and measure our achievement against these expectations.

b) Motivation of Staff
Staff are our major asset in any such achievement. We must motivate them, through strong and clear leadership towards the fulfilment of our market task.

c) Cost Effectiveness
Our client orientation means that we should concentrate resources to maximise the value for both the company and the client.

d) Profitability
Profit is the necessary ingredient in achieving our long term aims and ensuring the availability of capital to meet the needs for such investment.

VALUES
We will only achieve the right balance of our objectives if we have a clear set of values which we all share and see as guiding our day to day behaviour. These are:

a) Responsiveness to Clients
Our clients will recognise us for what we do and how we act, not what we say. We must ensure that at all times our behaviour, our language, our response recognises that we have understood their problems.

b) Concern for People
Our business is based on trust and the integrity of our relationships. People form the key ingredient in these and our concern for them and their needs and ambitions must be evident.

c) Teamwork
Responsiveness and concern will only be effective within a spirit of teamwork. We will actively foster this through the free interchange of information and instructions and respect for each others contribution.

d) Technical Excellence
We have a unique blend of skills and the back-up teams to match. We must ensure that we maintain and use our skills to a high level of ' professionalism, externally and internally.